Find answers about placing wholesale orders, accepted payment methods, invoicing, order history, and how to get the most out of your purchasing process with Shop The King.
Placing Orders
How do I place a wholesale order with Shop The King?
You can place orders directly through our website by adding items to your cart and completing checkout. Orders can also be placed by phone or email for your convenience. Contact us for assistance.
Can I place orders by phone or email?
Yes, our wholesale team accepts orders by phone and email. Contact us with your order details and we will process it for you.
Is there a maximum order size?
There is no maximum order limit. For very large or pallet-quantity orders, we recommend contacting our sales team directly to arrange freight shipping and ensure availability. See our shipping FAQ for freight details.
Can I save my cart and come back to order later?
Yes, when logged into your wholesale account, items in your cart are saved so you can return and complete your order at any time.
Can I set up recurring or automatic reorders?
We do not currently offer automated recurring orders, but our team can help you set up a reorder schedule for your regular inventory needs. Contact us to discuss options.
How do I modify or cancel an order after placing it?
Contact our support team as soon as possible if you need to modify or cancel an order. Changes can typically be made before the order enters our fulfillment process. See our returns FAQ for cancellation policies.
Payment Methods & Terms
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), debit cards, and ACH bank transfers for wholesale purchases.
Do you offer net payment terms or credit accounts?
Net payment terms may be available for established wholesale customers with a strong order history. Contact our accounting team to discuss credit terms and eligibility.
Is it safe to enter my payment information on your website?
Yes, our website uses industry-standard SSL encryption and PCI-compliant payment processing to protect your financial information during checkout.
Can I pay with a business check or wire transfer?
Wire transfers and business checks may be accepted for large orders on a case-by-case basis. Contact our team to arrange alternative payment methods.
Do you charge my card immediately when I place an order?
Yes, payment is processed at the time of order placement to ensure prompt fulfillment and shipping of your wholesale order.
What happens if my payment is declined?
If your payment is declined, you will be notified at checkout and can try an alternative payment method. Your order will not be processed until payment is successfully completed.
Invoices & Order Records
How do I get an invoice for my order?
An invoice is automatically generated for every order and sent to the email address on your account. You can also download invoices from your account dashboard at any time.
Can I request a custom or itemized invoice?
Yes, if you need a customized invoice format for your business records or tax documentation, contact our support team and we can accommodate your request.
Where can I view my order history?
Your complete order history is available in your account dashboard. Log in to view past orders, download invoices, and track current shipments.
Do you provide packing slips with shipments?
Yes, every shipment includes a detailed packing slip listing all items, quantities, and your order number for easy inventory receiving.
How do I request a copy of my resale certificate on file?
Contact our support team to request a copy of any documentation we have on file for your account, including your resale certificate.
Can I get a proforma invoice or quote before ordering?
Yes, contact our sales team with your product list and quantities, and we will provide a proforma invoice or detailed quote for your review.